Setting up your new EERO mesh Wi-Fi system is the first step toward enjoying seamless whole-home coverage. This comprehensive guide will walk you through the entire sign-up process, from unboxing your EERO router to configuring your optimal network settings.
What You'll Need for EERO Setup
Before beginning the sign-up process, gather these essential items:
EERO router and beacons (if part of your mesh system)
Modem provided by your internet service provider (ISP)
Ethernet cable (included with your EERO)
Power adapters for all EERO devices
Smartphone or tablet (iOS or Android) to run the EERO app
Active internet service from your ISP
ISP login credentials (if required by your provider)
Pro Tip
Place your main EERO router in a central location for optimal coverage. Avoid hiding it in cabinets or behind large objects that might block the Wi-Fi signal.
Step-by-Step EERO Sign Up Process
Step 1: Download the EERO App
Install the official EERO application on your mobile device:
For iPhone/iPad: Search "EERO" in the Apple App Store
For Android devices: Find "EERO" in the Google Play Store
The app is your control center for setup and ongoing management.
Step 2: Create Your EERO Account
Open the app and begin the sign-up process:
Tap "Create Account"
Enter your email address
Create a strong password
Verify your email address
Complete your profile information
Step 3: Connect Your Hardware
Physical setup instructions:
Power off your modem (unplug it)
Connect one end of the Ethernet cable to your modem
Connect the other end to your EERO router's WAN port
Plug in your EERO router to power
Power on your modem and wait for all lights to stabilize
Step 4: Follow In-App Setup
The EERO app will guide you through:
Detecting your new EERO device
Connecting to your ISP
Naming your network (SSID)
Creating a secure Wi-Fi password
Updating firmware (if needed)
Step 5: Add Additional EERO Units
For mesh systems with multiple units:
Place additional EEROs in desired locations
Plug them into power
Follow in-app instructions to add each unit
Run placement check to optimize positioning
Important Security Note
When creating your Wi-Fi password, ensure it's strong and unique. Avoid using personal information or common words. EERO recommends passwords with at least 12 characters including numbers, symbols, and mixed case letters.
Configuring Your EERO Network
Network Personalization
After setup, customize your network:
Change network name (SSID) to something memorable
Set up guest network for visitors
Enable automatic updates for security patches
Configure device profiles for family members
Advanced Settings
Optional configurations for power users:
Port forwarding for specific applications
DNS server customization
UPnP toggles
IPv6 configuration
Band steering preferences
Troubleshooting Setup Issues
EERO Not Detected
If the app can't find your EERO:
Ensure all cables are securely connected
Verify the EERO has power (light should be on)
Restart both modem and EERO
Check that your phone is connected to the EERO's temporary Wi-Fi
Try the setup process again
Internet Connection Problems
If connected to EERO but no internet:
Confirm your modem has internet access (connect a device directly)
Verify ISP credentials if required
Check for ISP outages in your area
Restart the entire network (modem → EERO → devices)
Contact your ISP if problems persist
App Connectivity Issues
If the app won't connect:
Ensure Bluetooth is enabled on your phone
Check that you're using the latest app version
Restart your mobile device
Try setup on a different device if available
Reset network settings on your phone
After Successful Sign Up
Explore EERO Features
Now that you're set up, discover these powerful features:
Network Insights: View device usage and connectivity
Profile Management: Create profiles for family members
Content Filters: Block inappropriate content
Speed Test: Check your network performance
Advanced Security: Enable threat scanning
Optimize Your Network
For best performance:
Run placement check for additional EERO units
Update firmware when available
Monitor connected devices regularly
Reboot network monthly for maintenance
Check for new features in app updates
Enjoy Your New EERO Network!
With your EERO system now set up, you'll experience seamless whole-home Wi-Fi coverage. The EERO app allows you to monitor and manage your network from anywhere. Remember to check periodically for software updates that may introduce new features and performance improvements.